Frequently Asked Questions
More About Us
We are Mansour and Karim (aka Kiki), two brothers born and mostly raised in Houston, TX from a Tunisian family. Our mother is from El Jem, our father from Sfax. Our father always obsessed over the importance of being in touch with our Tunisian roots which is why he went above and beyond for us to live in Tunisia while he maneuvered his career as a thyroid endocrinologist; one foot in Houston and the other Tunis. And so just like that, we lived in Tunis for 5 years as children and to this go back at least once a year.
The older brother (Mansour) is a food scientist and the younger one (Kiki) a data scientist who together join forces to bring you ancestral Tunisian food products that make your life tastier.
It’s our maternal great grandmother’s first name. We unfortunately never had the chance to meet her but were still told many stories about her from our grandmother Béchira. She was a strong, detailed-oriented individual who treated food like an art.
The more we learned about Zwïta, the more we realized the importance of protecting and cherishing this special connection with our past.
It is what drives us to do what we do. It’s not about national pride or trying to impress you with our family’s food. We want to immortalize the real stories of our past by sharing Zwïta's food, our food, with you. That is what Zwïta is ultimately about.
Orders, Shipping & Returns
As of now, we process and fulfill all orders no later than the day after they are placed. Please exclude Saturday, Sunday and national holidays as most post offices are closed.
Standard Shipping within the US is free for all orders over $40. For all orders under $40, we charge a $6.99 flat rate for standard shipping within the US.
Within the US, our average transit time right now is around 3 days. It is extremely rare for your order to arrive after longer than one week.
Yes we do! However, international shipping rates apply at cost and are based on weight and dimensions. These rates are sadly out of our control and are calculated at checkout.
Your satisfaction is 100% guaranteed. If there is anything you aren’t happy with, we will do everything to make it right. No questions asked. Just email us at email@example.com within 30 days of receiving your order.
Likewise, if your order is lost or damaged in transit, email us at firstname.lastname@example.org and we will make it right for you.
About Our Products
All our products have a shelf life of 1 year. The “USE BY” date is located on top of the lid of each jar. We control every step of our small batch manufacturing process so you will always be provided with the freshest product.
Our products do not require refrigeration until they are opened. Please refrigerate after opening.
All nutritional information can be found on one of the product images on the individual product pages!
Yes, all of them.
All our products are free of all major allergens.
Yes! Our jars, lids, and even labels are 100% recyclable! All shipping materials we use to pack your orders are also 100% recyclable.
We craft ancestral Tunisian food products directly tied to our Tunisian heritage and this of course starts with our traditional harissa paste. Also known as ‘harissa arbi’ or ‘diari’ in modern Tunisian vernacular, it is how harissa was originally produced by the descendents of the Andalusian Jews and Muslims persecuted from Christian Spain who fled to Northern Tunisia. In our home and throughout the Tunisian diaspora, traditional harissa is a staple found on the table and in everyday cookery. It is not a tomato-y sauce, but rather a thick sun-dried chili paste bursting with flavor.
- Every jar is an unapologetic replica of what we grew up with, not adapted to fit a cost analysis sheet.
- We only use 100% whole natural ingredients. No artificial additives or preservatives.
- 100% satisfaction guaranteed - If there is anything you aren’t happy with, we will do everything to make it right. No questions asked. No BS.
We personally handle and oversee every aspect of the production process here in Houston, TX.